Webhook payloads

The following sections outline the available webhooks and their corresponding payloads.

Note: The email event types are only relevant if you use Attentive's email product.

This event occurs when a user opts in to a subscription.

Parameter			Description	Example	Type	Notes
type			Type of event	sms.subscribed	String	The following options are available: email.subscribed sms.subscribed
timestamp			Timestamp of when the event occured originally	1632945178104	Long	This is a Unix timestamp in milliseconds format.
company			Company of the originating event
	display_name		Name of the company that appears in the Attentive platform	Hudson & Ivy	String
	company_id		Unique identifier of the company	MDc6Q29tcGFueTU	String
subscriber			User who has opted in
	external_id		Unique identifier of the subscriber	16467358	Long
	phone		Phone number of the subscriber	+15555555555	String	Note that this may not be included if the user only subscribed to receive email
	email		Email address of the subscriber	test@gmail.com	String	Note that this may not be included if the user only subscribed to receive SMS
	external_identifiers		Identifiers from third-party sources
		client_user_id	List of customer user identifiers tied to the subscriber		List	Only will be included if a customer user identifier is available.
		custom identifiers	Collection of customer identifiers tied to the subscriber		Object	Additional custom identifiers tied to a subscriber. Can be set via the Subscriptions API
creative			Sign-up source of the subscription
	name		Name of the sign-up source	Text to Join	String
	type		Type of sign-up source	TEXT_TO_JOIN	String
	subtype		Subtype of sign-up source	CODE	String
subscription			Subscription metadata of the subscribe event
	type		The specifc type of subscription	MARKETING	String	The following options are available: MARKETING TRANSACTIONAL

Subscribe event types

Two Subscribe event types can be triggered: email.subscribed and sms.subscribed. The following sections outline each event type and provide an example payload.

email.subscribed

This event occurs when a user opts in to an email subscription. The following is an example of the email.subscribed payload:

  
{
	"type": "email.subscribed",
	"timestamp": 1632945178104,
	"company": {
		"display_name": "Hudson & Ivy",
		"company_id": "MDc6Q29tcGFueTU"
	},
	"subscriber": {
		"email": "test@gmail.com",
		"phone": "",
		"external_id": 16467358
	},
	"creative": {
		"name": "Desktop Fullscreen (Email + SMS) - 15% Off",
		"type": "DESKTOP",
		"subtype": "DYNAMIC"
	},
	"subscription": {
		"type": "MARKETING"
	}
}

sms.subscribed

This event occurs when a user opts in to an SMS subscription. The following is an example of the sms.subscribed payload:

  {
	"type": "sms.subscribed",
	"timestamp": 1632945178104,
	"company": {
		"display_name": "Hudson & Ivy",
		"company_id": "MDc6Q29tcGFueTU"
	},
	"subscriber": {
		"email": "test@gmail.com",
		"phone": "+15555555555 ",
		"external_id": 16467358
	},
	"creative": {
		"name": "Desktop Fullscreen (Email + SMS) - 15% Off",
		"type": "DESKTOP",
		"subtype": "DYNAMIC"
	},
	"subscription": {
		"type": "MARKETING"
	}
}

Unsubscribe

This event occurs when a user opts out of a subscription.

Parameter			Description	Example	Type	Notes
type			Type of event	sms.unsubscribed	String	The following options are available: email.unsubscribed sms.unsubscribed
timestamp			Timestamp of when the event occured originally	1632945178104	Long	This is a Unix timestamp in milliseconds format.
company			Company of the originating event
	display_name		Name of the company that appears in the Attentive platform	Hudson & Ivy	String
	company_id		Unique identifier of the company	MDc6Q29tcGFueTU	String
subscriber			User who has opted in
	external_id		Unique identifier of the subscriber	16467358	Long
	phone		Phone number of the subscriber	+15555555555	String	Note that this may not be included if the user only subscribed to receive email
	email		Email address of the subscriber	test@gmail.com	String	Note that this may not be included if the user only subscribed to receive SMS
	external_identifiers		Identifiers from third-party sources
		client_user_id	List of customer user identifiers tied to the subscriber		List	Only will be included if a customer user identifier is available.
		custom identifiers	Collection of customer identifiers tied to the subscriber		Object	Additional custom identifiers tied to a subscriber. Can be set via the Subscriptions API
subscription			Subscription metadata of the unsubscribe event
	type		The specifc type of subscription	MARKETING	String	The following options are available: MARKETING TRANSACTIONAL

Unsubscribe event types

Two Unsubscribe event types can be triggered: email.unsubscribed and sms.unsubscribed. The following sections outline each event type and provide an example payload.

email.unsubscribed

This event occurs when a user opts out of an email subscription. The following is an example of the email.unsubscribed payload:

  {
	"type": "email.unsubscribed",
	"timestamp": 1632945178104,
	"company": {
		"display_name": "Hudson & Ivy",
		"company_id": "MDc6Q29tcGFueTU"
	},
	"subscriber": {
		"email": "test@gmail.com",
		"phone": "",
		"external_id": 16467358
	},
	"subscription": {
		"type": "MARKETING"
	}
}

sms.unsubscribed

This event occurs when a user opts out of an SMS subscription. The following is an example of the sms.unsubscribed payload:

  
{
	"type": "sms.unsubscribed",
	"timestamp": 1632945178104,
	"company": {
		"display_name": "Hudson & Ivy",
		"company_id": "MDc6Q29tcGFueTU"
	},
	"subscriber": {
		"email": "test@gmail.com",
		"phone": "+15555555555",
		"external_id": 16467358
	},
	"subscription": {
		"type": "MARKETING"
	}
}

Message Sent

This event occurs when a message is sent.

Parameter			Description	Example	Type	Notes
type			Type of event	sms.sent	String	The following options are available: sms.sent email.sent
timestamp			Timestamp of when the event occured originally	1632945178104	Long	This is a Unix timestamp in milliseconds format.
company			Company of the originating event
	display_name		Name of the company that appears in the Attentive platform	Hudson & Ivy	String
	company_id		Unique identifier of the company	MDc6Q29tcGFueTU	String
subscriber			User who has opted in
	external_id		Unique identifier of the subscriber	16467358	Long
	phone		Phone number of the subscriber	+15555555555	String	Note that this may not be included if the user only subscribed to receive email
	email		Email address of the subscriber	test@gmail.com	String	Note that this may not be included if the user only subscribed to receive SMS
	external_identifiers		Identifiers from third-party sources
		client_user_id	List of customer user identifiers tied to the subscriber		List	Only will be included if a customer user identifier is available.
		custom identifiers	Collection of customer identifiers tied to the subscriber		Object	Additional custom identifiers tied to a subscriber. Can be set via the Subscriptions API
message			Message that was sent
	id		Unique identifier of the message	MDc6TWVzc2FnZTEyNzI1MA	String
	type		The type of message sent	ONE_TIME	String
	text		The copy of the message sent	Shop this deal! https://example.attn.tv/l/abc/123	String
	channel		The channel the message was the sent through	TEXT	String
	subject		Subject of email Message	50% all Jeans	String	Note that this only exists for Email Sent payloads
	from_email		The email address from which the email was sent	noreply@gmail.com	String	Note that this only exists for Email Sent payloads
	to_email		Email Address which the email was sent to	subscriber-email@gmail.com	String	Note that this only exists for Email Sent payloads

Message sent event type

Two Message Sent event types can be triggered: sms.sent and email.sent. The following section outlines this event type and provides example payloads.

sms.sent

This event occurs when an SMS message is sent. The following is an example of the sms.sent payload:

  
{
	"type": "sms.sent",
	"timestamp": 1632945178104,
	"company": {
		"display_name": "Hudson & Ivy",
		"company_id": "MDc6Q29tcGFueTU"
	},
	"subscriber": {
		"email": "test@gmail.com",
		"phone": "+15555555555",
		"external_id": 16467358
	},
	"message": {
		"id": "MDc6TWVzc2FnZTEyNzI1MA",
		"type": "ONE_TIME",
                "text": "Shop this deal! https://example.attn.tv/l/abc/123",
                "channel": "TEXT"
	}
}

email.sent

This event occurs when an email message is sent. The following is an example of the email.sent payload:

  
{
	"type": "email.sent",
	"timestamp": 1632945178104,
	"company": {
		"display_name": "Hudson & Ivy",
		"company_id": "MDc6Q29tcGFueTU"
	},
	"subscriber": {
		"email": "test@gmail.com",
		"phone": "+15555555555",
		"external_id": 16467358
	},
	"message": {
		"id": "MTY6RW1haWxNZXNzYWdlU2VudDI",
		"subject": "ONE_TIME",
		"from_email": "no-reply@attentivemobile.com",
                "to_email": "test@attentivemobile.com",
                "channel": "EMAIL"
	}
}

Message Link Clicked

This event occurs when a message link is clicked.

Parameter			Description	Example	Type	Notes
type			Type of event	sms.message_link_click	String	The following options are available: sms.message_link_click email.message_link_click
timestamp			Timestamp of when the event occured originally	1632945178104	Long	This is a Unix timestamp in milliseconds format.
company			Company of the originating event
	display_name		Name of the company that appears in the Attentive platform	Hudson & Ivy	String
	company_id		Unique identifier of the company	MDc6Q29tcGFueTU	String
subscriber			User who has opted in
	external_id		Unique identifier of the subscriber	16467358	Long
	phone		Phone number of the subscriber	+15555555555	String	Note that this may not be included if the user only subscribed to receive email
	email		Email address of the subscriber	test@gmail.com	String	Note that this may not be included if the user only subscribed to receive SMS
	external_identifiers		Identifiers from third-party sources
		client_user_id	List of customer user identifiers tied to the subscriber		List	Only will be included if a customer user identifier is available.
		custom identifiers	Collection of customer identifiers tied to the subscriber		Object	Additional custom identifiers tied to a subscriber. Can be set via the Subscriptions API
message_link_click			Message link that was clicked
	message_id		GID of message id	MDc6TWVzc2FnZTE	String
	link_target		The link target	https://testsite.com/	String
	message_type		The type of message sent	AUTOMATED	String
	link_id		The identifier of the link	MTY6TWVzc2FnZUxpbmtDbGljazI	String
	channel		The channel the message was the sent through	TEXT	String

Message link clicked event type

Two message link clicked event types can be triggered: sms.message_link_click and email.message_link_click. The following section outlines this event type and provides example payloads.

sms.message_link_click

This event occurs when a link is clicked in an SMS message. The following is an example of the sms.message_link_click payload:

{
	"type": "sms.message_link_click",
	"timestamp": 1632945178104,
	"company": {
		"display_name": "Hudson & Ivy",
		"company_id": "MDc6Q29tcGFueTU"
	},
	"subscriber": {
		"email": "test@gmail.com",
		"phone": "+15555555555",
		"external_id": 16467358
	},
	"message_link_click": {
		"linkTarget": "https://testsite.com/?utm_medium=text&utm_source=attentive&utm_campaign=exampletext",
		"messageId": "MDc6TWVzc2FnZTE",
		"messageType": "AUTOMATED",
                "linkId": "MTY6TWVzc2FnZUxpbmtDbGljazI"
	}
}

email.message_link_click

This event occurs when a link is clicked in an email message. The following is an example of the email.message_link_click payload:

{
	"type": "email.message_link_click",
	"timestamp": 1632945178104,
	"company": {
		"display_name": "Hudson & Ivy",
		"company_id": "MDc6Q29tcGFueTU"
	},
	"subscriber": {
		"email": "test@gmail.com",
		"phone": "+15555555555",
		"external_id": 16467358
	},
	"message_link_click": {
		"linkTarget": "https://testsite.com/?utm_medium=text&utm_source=attentive&utm_campaign=exampletext",
		"messageId": "MDc6TWVzc2FnZTE",
		"messageType": "AUTOMATED",
                "linkId": "MTY6TWVzc2FnZUxpbmtDbGljazI"
                "channel": "EMAIL"
	}
}

SMS Inbound Message

This event occurs when a user replies to an SMS. It contains the payload of a subscriber’s response.

Parameter			Description	Example	Type	Notes
type			Type of event	sms.inbound_message	String
timestamp			Timestamp of when the event occurred originally	1632945178104	Long	This is a Unix timestamp in milliseconds format.
company			Company of the originating event
	display_name		Name of the company that appears in Attentive	Hudson & Ivy	String
	company_id		Unique identifier of the company	MDc6Q29tcGFueTU	String
subscriber			User who has opted in
	phone		Phone number of the subscriber	+15555555555	String	Note that this may not be included if the user only subscribed to receive email
	external_id		Unique identifier of the subscriber	16467358	Long
	external_identifiers		Identifiers from third-party sources
		klaviyo_id	Unique Klaviyo ID of subscriber (when integrated)			Note that this may not be included if the Klaviyo integration isn’t enabled
		shopify_id	Unique Shopify Customer ID of subscriber (when integrated)			Note that this may not be included if the Shopify integration isn’t enabled
		client_user_id	List of customer user identifiers tied to the subscriber		List	Only included if a customer user identifier is available
		custom_identifiers	Collection of customer identifiers tied to the subscriber		Object	Additional custom identifiers tied to a subscriber. Can be set via the Subscriptions API
message			Message that was received
	type		The type of message received	TYPE_CONVERSATION	String
	text		The copy of the message received	Hello Friends!	String
	to_phone		Phone number from which the SMS was received	+174881	String

SMS Inbound Message Event Type

The following section outlines this event type and provides an example payload.

sms.inbound_message

This event occurs when a user replies to an SMS. The following is an example of the sms.inbound_message payload:

{
  "type": "sms.inbound_message",
  "timestamp": 1686927677855,
  "company": {
    "display_name": "Attentive",
    "company_id": "MDc6Q29tcGFueTIyNzM"
  },
  "subscriber": {
    "phone": "+15555555555",
    "external_id": 12345,
    "external_identifiers": {
      "klaviyo_id": [
        "5432"
      ],
      "shopify_id": [
        "4232"
      ],
      "client_user_id": [
        "4392"
      ],
      "custom_identifiers": {
        "test_custom_id": [
          "4444"
        ]
      }
    }
  },
  "message": {
    "type": "TYPE_CONVERSATION",
    "text": "Hello Friends!",
    "to_phone": "+174881"
  }
}

Custom Attribute Set

This event occurs when a custom attribute is set.

Parameter			Description	Example	Type	Notes
type			Type of event	custom_attribute.set	String
timestamp			Timestamp of when the event occured originally	1632945178104	Long	This is a Unix timestamp in milliseconds format.
company			Company of the originating event
	display_name		Name of the company that appears in the Attentive platform	Hudson & Ivy	String
	company_id		Unique identifier of the company	MDc6Q29tcGFueTU	String
subscriber			User who has opted in
	external_id		Unique identifier of the subscriber	16467358	Long
	phone		Phone number of the subscriber	+15555555555	String	Note that this may not be included if the user only subscribed to receive email
	email		Email address of the subscriber	test@gmail.com	String	Note that this may not be included if the user only subscribed to receive SMS
	external_identifiers		Identifiers from third-party sources
		client_user_id	List of customer user identifiers tied to the subscriber		List	Only will be included if a customer user identifier is available.
		custom identifiers	Collection of customer identifiers tied to the subscriber		Object	Additional custom identifiers tied to a subscriber. Can be set via the Subscriptions API
user_property			Information about the user property
	id		GID of user property	MTY6Q3VzdG9tUHJvcGVydHlJZGlkOiAiMjg3Igo	String
	name		The name of the property	Favorite Color	String
	value		The value of the property	Blue	String

Custom attribute set event type

One Custom Attribute Set event type can be triggered: custom_attribute.set. The following section outlines this event type and provides an example payload.

custom_attribute.set

This event occurs when a custom attribute is set. The following is an example of the custom_attribute.set payload:

  
{
	"type": "custom_attribute.set",
	"timestamp": 1632945178104,
	"company": {
		"display_name": "Hudson & Ivy",
		"company_id": "MDc6Q29tcGFueTU"
	},
	"subscriber": {
		"email": "test@gmail.com",
		"phone": "+15555555555",
		"external_id": 16467358,
		"external_identifiers": {
			"klaviyo_id": ["abc123"],
			"shopify_id": ["123456789"]
		}
	},
	"user_property": {
		"id": "MTY6Q3VzdG9tUHJvcGVydHlJZGlkOiAiMjg3Igo",
		"name": "Favorite Color",
		"value": "Blue"
	}
}

Email Opened

This event occurs when an email is opened.

Parameter			Description	Example	Type	Notes
type			Type of event	email.opened	String	The following options are available: email.opened
timestamp			Timestamp of when the event occured originally	1632945178104	Long	This is a Unix timestamp in milliseconds format.
company			Company of the originating event
	display_name		Name of the company that appears in the Attentive platform	Hudson & Ivy	String
	company_id		Unique identifier of the company	MDc6Q29tcGFueTU	String
subscriber			User who has opted in
	external_id		Unique identifier of the subscriber	16467358	Long
	phone		Phone number of the subscriber	+15555555555	String	Note that this may not be included if the user only subscribed to receive email
	email		Email address of the subscriber	test@gmail.com	String	Note that this may not be included if the user only subscribed to receive SMS
	external_identifiers		Identifiers from third-party sources
		client_user_id	List of customer user identifiers tied to the subscriber		List	Only will be included if a customer user identifier is available.
		custom identifiers	Collection of customer identifiers tied to the subscriber		Object	Additional custom identifiers tied to a subscriber. Can be set via the Subscriptions API
message			Message that was opened
	id		Unique identifier of the message	MDc6TWVzc2FnZTE	String
	type		The type of message opened	ONE_TIME	String
	name		The name of the message opened	Discount Available!	String
	channel		The channel the message was the sent through	EMAIL	String

Email Opened event type

The following section outlines this event type and provides an example payload.

email.opened

This event occurs when an email is opened. The following is an example of the email.opened payload:

{
	"type": "email.opened",
	"timestamp": 1632945178104,
	"company": {
		"display_name": "Hudson & Ivy",
		"company_id": "MDc6Q29tcGFueTU"
	},
	"subscriber": {
		"email": "test@gmail.com",
		"phone": "+15555555555",
		"external_id": 16467358
	},
	"message": {
                "id": "MDc6TWVzc2FnZTE",
                "type": "JOURNEY",
                "name": "Message Name",
                "channel": "TEXT"
	}
}